Frequently Asked Questions
Q : How do I contact com4tex regarding an item ?
A : Please only contact us via the "ask seller a question" option on the ebay listing for a quick response, please do not phone or email our company as our sales staff are dedicated to our contract customers and do not deal with our ebay sales, we have staff dedicated to ebay who answer questions via the my messages service on ebay listings your question may be missed if you email directly or email to our paypal email address, The "ask seller a question" option appears at the top of an items page listing under seller information.
Q : What is your address and who do I make cheques payable to ?
A : Address : Comfortex Limited , Anchor Works , Rochdale Road , Oldham , Lancashire, OL1 2HP ,
Cheques payable to : Comfortex Limited
Q : Can I save on postage if I order more than one item ?
A : No , our consignment rate is set at a fixed price for a fixed size.
Q : Can the goods be collected to save on postage ?
A : Yes , once paid for goods can be collected from our factory by prior arrangement, Wednesday to Friday between 10am and 4.30pm.
Q : Can you do reduced price deals on multiple sales of an item ?
A : No , our accounts will only process the goods at the item price stated
Q : Can you make bespoke items or in produce items in other colour's ?
A : No , we manufacture in bulk and hold goods in stock and only make in the colour's advertised.
Q : Can you tell me the day and time when the goods will arrive ?
A : No , our carrier contract is for a 5 working day service the goods may arrive sooner but we cannot guarantee the day and time.
note : cheques must be cleared before dispatch.
Q : My goods haven't arrived yet ?
A : If your goods haven't arrived after a week dispatch contact us and we will track the item and find out where it is
note : cheques must be cleared before dispatch
Q : Is the foam fire retardant ?
A : Yes , all our foam is supplied to the high UK flammability standards of the Furniture and Furnishings (Fire) (Safety) Regulations, S.I. 1324 of 1988 (amended 1989) (Amd 1993) .
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